• CRM Integration—unifies contact center technology and CRM software, thereby delivering a complete customer-to-agent experience

• Multi-site/Multi-tenancy—deploy centralized contact center technologies on a "single system" infrastructure shared by ALL locations, regardless of geographic location

• Virtual Call Routing—connect multiple sites and home-based workers with one infrastructure

• Multimedia Capabilities—automatic call distributor with skills-based routing of all media type

• Pre-Integrated—eliminate information silos and deliver instant CTI

• Remote Supervision—monitor and coach agents from any location

• Web-based—thin-client user interfaces for agents, supervisors, and administrators