| New applications based on speech are redefining how enterprises deliver support to their employees and customers. Speech applications are moving quickly into the mainstream, with numerous applications identified for business process automation. Speech technology adoption will quickly turn from the almost exclusive domain of customized enterprise deployments to rapid deployment of lower-cost applications for organizations of all sizes. With availability rising and costs declining, speech technology will have a major impact on business communications.
To meet this challenge Poly has developed a Full Life Cycle Platform for Interface Conversational User. This platform, from a "Time to market" view point allows for a significant decrease in development time together with increased efficiency and cost savings. The Poly Information technology delivers an optimal reply in the area of speech, starting with the diagnostics, creating and testing the prototype, its application and integration and finally delivering Conversational Domain Management Capabilities.
Although initially it appears to be a two-tiered market for speech applications, these markets will converge, and lower-cost packaged speech applications will become capable of supporting more complex applications.
Moreover, the advanced development at Poly allows for separation between language and application. This enables the development of multi lingual applications that with slight "tuning" can be transferred to other countries and markets.
The introduction of less-expensive, out-of-the-box solutions will position the market for business speech applications and related services to grow from its relatively stagnant position today of less than $700 million to a multibillion-dollar business by 2008. (Forrester Report)
There are several signs that the speech recognition industry is maturing. Many implementations provide proof that solutions that use speech recognition can deliver business value, as cost savings or improved customer service. According to Datamonitor, spending on speech-enabled self-service applications will double to $1.2 billion in North America and pass $1 billion in Europe, the Middle East and Africa by 2008. |
