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ORACLE CallCenter@nyware major customer testimonials:
SIEBEL SYSTEM
“When Siebel made the decision to offer multimedia communications technology on a hosted basis, which we call ‘Contact OnDemand,’ we looked at pretty much every vendor in the industry. CallCenter@nyware’s technology empowered us to do things ‘on demand’ on a scale that would have been impossible with retrofitted traditional solutions; things like unifying geographically dispersed organizations as well as entire supply chains and ecosystems. Now all companies, regardless of scale, can deliver world-class customer service to their customers on a cost-effective basis.”
“ORACLE CallCenter@nyware’s ability to easily implement real-time change across communications technologies was a great fit with our view of where the market needs to go.
That capability will ultimately also enhance the value of analytics as an engine for real-time change.”
Mike Betzer
Vice President
Siebel Systems |
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ABN AMRO Mortgage Group
“CallCenter@nywhere’s menu-driven design has enabled us to react in real-time to changing business trends. By empowering us to make changes to the system ourselves, CallCenter@nywhere has assisted us in realizing a 30% increase in agent productivity and 100% ROI in the first year.”
Chad Barker
AVP
ABN AMRO Mortgage Group
TELUS
“We picked ORACLE CallCenter@nyware because of the unique fitness-for-purpose of their hosted-services technology. We needed a solution that would maximize our economies of scale in order to pass the savings on to our customers, and, at the same time, address all of the reliability, scalability, and network security issues related to rolling out a large-scale hosted service.”
Kevin Hayden
Director, Integrated Contact Centre Solutions
TELUS |
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PROMERO
“Promero originally hosted a competitive vendor’s platform prior to switching to
ORACLE CallCenter@nyware product. The original platform was difficult to scale and was not as feature rich as CCA. It took hundreds of hours of development time for each new client. This became very costly and impossible to grow our business model. Promero looked at CallCenter@nywhere to replace and upgrade the existing platform. It had all of the features of our then current product and much more. We made the change seamlessly and our customers loved the upgrade of services. Additionally, adding new clients can be implemented by an Operations Manager and not involve other more expensive technical resources. New customers are launched in a matter of hours instead of weeks.”
Marc Wolfson
National Sales Director
Promero
GRAND & TOY
“ORACLE CallCenter@nyware empowered us to unify our organization, increase per-seat revenue, and reduce our operating costs - quickly, easily and without business disruption.”
John Melodysta
Vice President, IT
Grand & Toy, a Boise Cascade Corp. |
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